Terms of use


Please read the following terms and conditions carefully.  By continuing to use this website or Mobile App, you agree to follow the terms of use listed here.




Salma provides mobile app-based delivery services for different types of Meat & Meat products. These terms (Terms of Service) apply when you use the Salma mobile applications or websites (collectively, Services).

Salma is a platform for facilitating the exchange of services between individuals (User) who are willing to order Meat & Meat products via our partners (Shops) that are willing to collect and deliver the ordered Meat products.

Salma associates with different Butcher shops, retailers like restaurants, catering providers, retail shops, wholesalers and international sellers of meat in this application.


2.1. Registration

Registration is free of charge & the data required for registration provided by the User must be complete and accurate & the data can be amended at any time from the respective interface of the Service. Salma has no responsibility over the use of the User account and expressly disclaims any liability therefrom. Should you suspect that any unauthorized party might be using your Account, you are obligated for your own security to notify Salma immediately by emailing us. As a Salma user by providing your mobile phone number to us pursuant to the use of the Service, you hereby affirmatively consent to our use of your mobile phone number for contacting you directly in order to perform the Services, including but not limited to occasionally send notifications, text messages with promotional offers, service updates and reach out to you to survey regarding the quality of our services.

The Butcher shops, Wholesalers, retailers & International sellers need to send enquiry with their shop details to register with Salma App. Only after their details are confirmed by Salma, they are approved for registration.

2.2. Order placement / contractual relationship

By placing an order, the User confirms the accuracy of all the information he/she provides. Orders are confirmed to the User within Service interface by Salma. Both parties User & Salma are not bound by a contractual relationship. Butcher shop from which meat is ordered may decide for any reason whatsoever to not accept an order and to refuse to perform it. User may schedule the order for a selected time, date, week or month as per availability of Service.

2.3. Variety limitations

The range and prices of Meat & products may differ depending on the different locations & butcher shops

2.4. Volume limitations

Customer might be contacted by Butcher shops on all orders to confirm the order in the following cases:

  • User will be contacted by butcher shop on each order
  • If the total items in an order exceed 100 items or if an order contains 15 or more same items
  • If the order placed requires more than one delivery personnel to be handled by due to volume limitations.

In all cases, Butcher shop reserves the right to limit the delivery quantity for particular products or, if needed, not to deliver a particular product at all as per the availability of Meat.

2.5. Amending and cancelling orders

The Customer may not be able to amend the order once it has been confirmed. A confirmed order is eligible for cancellation for a limited time period until it is disbursed for delivery post to its submission as per the technical specifications of the Service.

2.6. Incomplete order fulfilment / Substitution

Customer acknowledges that the Meat & products are subject to stock availability and to human errors. Butcher shop reserves the right to amend your order in whole or in part, at any time and without liability or compensation remove any item that is out of stock, damaged, spoiled, or unavailable for any other reason, to successfully complete your order.

We do our best to ensure that all items shown on our mobile application are available to order. No subsequent delivery is obligatory to be made, and the customer is not entitled to claim any further compensation. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to the User. Please note that we will attempt to deliver substitute products in the event that selected products are unavailable, the User may reject these substitutes upon receiving the products.


3.1. Delivery of Meat & Products

Meat & Products will be delivered directly to the delivery address specified by the User. Deliveries are performed by a delivery partner, depending on the nature of the goods and the delivery location.

3.2. Delivery times and adherence to delivery periods

Salma associated Butcher shops strive to deliver Meat within within the mentioned time set by the butcher shops and the delivery depends on the location as per it is scheduled.

Also, Salma will not be liable for any issues regarding the deliveries.

3.3. Cancellation of a delivery by Butcher

If, for reasons beyond our control - such as an incorrect delivery address, the recipient's absence, lack of an access permit, bad weather conditions, or similar, it should prove impossible or possible only with great difficulty, to carry-out the delivery successfully, Butcher shop may be entitled to cancel the Customer’s order based on their conditions. In this event, the customer is not entitled to compensation or pecuniary of in kind.


Salma endeavours to provide you with accurate and up-to- date pricing, product availability and promotional information.

4.1. Prices

All prices are quoted according to butcher shops and wholesalers. Where goods may be charged by weight, the basic price per unit applies. The quantity of such goods actually delivered, and therefore the price charged, may differ from the quantity originally ordered. For pre-packed and price-labelled fresh products, the applicable price is the one in force when the order is prepared. Sellers reserve the right to change prices as to update them at any moment.

4.2. Payment methods / creditworthiness

You can choose from the following ways of paying on delivery, depending on the products and the means of dispatch and as per technical availability:

  • Cash on delivery
  • Online payment

.The User can select which payment method is preferred. The payment methods available are displayed for selection when the order is finalized. If for any reasons it is impossible to perform the payment with credit card, Salma is entitled to offer the User the only cash on delivery payment option.


5.1. Product information

We take care to update the product information in the Service regularly. In rare cases, the information may deviate from the details printed on the product packaging. In such an instance, the information on the packaging takes precedence.


Salma accepts no liability in respect of the constant, uninterrupted availability of the online shop, or for technical and electronic faults during a sales transaction, in particular for any delay in processing or accepting orders.


Salma Customer Service provides information and personal advice regarding any questions, problems or complaints about Salma services. Missing items must be reported immediately on reception of the Meat & products, otherwise are considered to have been accepted by User as being in perfect condition. Latent defects must be reported to Salma Customer Service immediately after they come to light, although in these cases there are limitations of error acknowledgement.


Salma has no control over the actions or omissions of any Butcher shops as the legal contract for the supply and purchase of Products is between you, the consumer and the Butcher that you place your Order with. You acknowledge and accept the following conditions:

  1. 1. We do not give any guarantee that the Products ordered from any Butcher through the Salma App will be of satisfactory quality or suitable for your purpose, and we shall have no liability if any such Products are not of satisfactory quality or suitable for your purpose.
  2. 2. Estimated times for deliveries and pick-ups are only estimates. Neither we nor the Butcher shops guarantee that Orders will be delivered or will be available for pick-up within the estimated times, and we shall have no liability if Orders are not delivered or available for pick-up within the estimated times.

9..3. We do not guarantee that Butcher shops will accept all Orders, and Butcher shops have the discretion to reject Orders at any time due to being out of stock of certain items, emergency closures or any other reason. We shall have no liability if Butcher shops reject or do not accept an order for any reason.


9.1. Data protection

Data collected are treated as confidential and in good faith. When registration is made, your data is collected for business and marketing purposes in the form of personal information such as last name, first name, address, email address and phone number. In addition to data explicitly entered, information is gathered automatically from the log files when you access the Services interface. Salma makes a distinction between master data (e.g. IP address, time and date of access) and activity data (e.g. name of file accessed, paths clicked on). For statistical purposes, this data is anonymously assessed.

9.2. Disclaimer

Use of the Salma website & mobile App is entirely at your own risk. Changes are periodically made to the software applications and may be made at any time without notice to you. The support is provided on an "AS IS" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement.

Salma makes no warranties or representations about the accuracy or completeness of the content provided through the support or the content of any software applications linked to its website & Mobile App. Salma assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of Salma software applications or the support; (iii) any unauthorized access to or use of Salma’s secure servers and/or any and all personal information and/or financial information therein. Salma, to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including without limitation the warranty of merchantability, non-infringement of third party rights and the warranty of fitness for a particular purpose. Salma makes no warranties about the accuracy, reliability, completeness or timeliness of the content, services, support, software, text, graphics or links. Salma and its affiliates and licensors cannot and do not guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed or used by others.

9.3. Termination

Salma may modify or discontinue Service, or may modify, suspend or terminate your access to Service or the Support, for any reason, with or without notice to you and without liability to you or any third party at its sole discretion. Salma reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal or injunctive redress. Even after your right to use the Support is terminated, your Account will remain enforceable against you. You may terminate Account at any time; however Salma does not guarantee its termination due to technical availability. All provisions which by their nature should survive to give effect to those provisions shall survive the termination of Account.

  1. Dispute Resolution

The parties shall first attempt to resolve any dispute related to this Agreement in an amicable manner by mediation with a mutually acceptable mediator. If unable to agree upon an acceptable mediator, either party may ask a mutually agreed upon mediation service to appoint a neutral mediator, and the mediation shall be conducted under the Commercial Mediation Rules of the mutually acceptable mediation service. Any disputes remaining unresolved after mediation shall be settled by binding arbitration conducted in Dubai, UAE utilizing a mutually agreed arbitrator or arbitration service. The arbitration shall be conducted under the Commercial Arbitration Rules of the mutually agreed arbitrator or arbitration service. Both parties shall be entitled in any arbitration to conduct reasonable discovery, including document production and a reasonable number of depositions not to exceed five per party. The prevailing party shall be entitled to recover its costs and reasonable attorney's fees, as determined by the arbitrator. The arbitrator shall be required to follow the law.

10.1 Governing Law and Severability

This Agreement is governed by the laws of Dubai, UAE, The Dubai courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts. Any offer for any product, feature, service or application made on this Software Applications is void where prohibited.

  1. 10.2 Changes to the Agreement

Salma reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement, effective with or without prior notice. Your continued use of the Software Applications or the Support following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.